Returns policy

At Ms Mom, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help! Please review our return and refund policy below.

Eligibility for Returns

We accept returns under the following conditions:
✅ The item is unused, unworn, and in its original packaging with tags intact.
✅ The return request is made within 7 days from the date of delivery.
✅ The item is defective, damaged upon arrival, or incorrect.

⚠️ Non-Returnable Items:
❌ Personal care items (e.g., breast pumps, nursing pads, pacifiers, baby bottles) for hygiene reasons.
❌ Items that have been used, washed, or altered.
❌ Clearance or sale items (unless defective).

How to Request a Return

To initiate a return, please follow these steps:
1️⃣ Contact us via our Contact us page within 7 days of receiving your order.
2️⃣ Provide your order number, a brief reason for the return, and clear photos of the item (if defective or incorrect).
3️⃣ Our team will review your request and provide return instructions if eligible.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

  • If the return is due to a change of mind, the customer will be responsible for return shipping fees.

  • Items must be returned using a tracked delivery method to ensure safe receipt.

Refund & Exchange Policy

🔄 Exchanges: If the item is available, we will process an exchange. If not, a refund will be issued.
💰 Refunds: Approved refunds will be processed within 3-5 business days after we receive and inspect the returned item. Refunds will be issued via the original payment method or Shopee Wallet.

⚠️ Partial Refunds or Rejections:

  • If the returned item is found to be used or not in its original condition, a partial refund or rejection may apply.

Order Cancellation Policy

  • Orders can be canceled before they are shipped by contacting us via Shopee Chat.

  • Once an order has been shipped, it cannot be canceled but can be returned following our return policy.

Contact Us

If you have any questions about returns or refunds, please reach out to us via our contact us page.

We appreciate your understanding and thank you for shopping with Ms Mom! 💕