Terms & Conditions

Welcome to Ms Mom! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to comply with the following terms. Please read them carefully before making a purchase.

General Information

  • Ms Mom is an online store offering maternity, baby, and parenting essentials.

  • We reserve the right to update, modify, or discontinue products and policies without prior notice. Continued use of our website constitutes acceptance of the latest terms.

Product Information & Pricing

  • We strive to provide accurate product descriptions and images. However, slight variations may occur due to differences in display settings or manufacturing updates.

  • Prices are listed in Singapore Dollars (SGD) and are subject to change without notice.

  • Discounts and promotions are time-limited and may be withdrawn at our discretion.

Orders & Payment

  • All orders are subject to availability and confirmation. If an item is out of stock, we will inform you as soon as possible.

  • Payments must be completed at checkout using our secure payment options, including credit/debit cards, PayNow, and other available methods.

  • Once an order is placed, modifications or cancellations may not be possible. Please contact us immediately for assistance.

Shipping & Delivery

  • We currently ship within Singapore only (unless otherwise stated).

  • Orders are processed within 1-2 business days and shipped via trusted courier services.

  • Estimated delivery times are between 2-4 business days, but delays may occur due to high demand, holidays, or external factors beyond our control.

  • Customers are responsible for providing accurate shipping details. Additional fees may apply for incorrect or incomplete addresses.

For full details, refer to our Shipping Policy.

Returns & Refunds

  • Returns are accepted within 7 days of delivery for defective, damaged, or incorrect items.

  • Items must be unused, in original packaging, and returned with proof of purchase.

  • Certain products, such as personal care and hygiene items, are non-returnable.

  • Refunds will be processed once the returned item is received and inspected.

For more details, please refer to our Returns Policy.

Intellectual Property

  • All content on this website, including images, logos, and product descriptions, belongs to Ms Mom and may not be copied, modified, or distributed without permission.

Limitation of Liability

  • Ms Mom is not responsible for any indirect or incidental damages arising from the use of our products.

  • Customers are advised to use products as directed and check for any allergies or sensitivities before use.

Fraud Prevention

  • We reserve the right to cancel any order suspected of fraudulent activity, unauthorized payment use, or violation of these terms.

Governing Law

These terms and conditions are governed by the laws of Singapore, and any disputes will be resolved under Singaporean legal jurisdiction.

Contact Us

If you have any questions about our terms and conditions, feel free to reach out via our Contact Us page.

Thank you for shopping with Ms Mom! 💕